Shipping policy

At PawRoamer, we are committed to delivering your orders safely, quickly, and reliably. Every order is carefully processed and shipped to ensure your premium dog travel gear reaches you in perfect condition.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Once shipped, delivery typically takes:

Domestic Orders: 3–15 business days
International Orders: 7–21 business days (depending on location)

Please note that delivery times may vary due to courier delays, customs processing, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your order. We may also offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or message. You can use this to monitor your delivery status in real time.

Incorrect Address

Please ensure that your shipping address is correct at the time of checkout. PawRoamer is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Delays

While we strive to meet all delivery timelines, delays may occur due to:

High order volumes
Weather conditions
Courier or customs delays

We appreciate your patience in such situations.

Lost or Missing Packages

If your package is lost in transit, please contact us. We will work with the courier service to investigate and resolve the issue as quickly as possible.