Refund policy

At PawRoamer, customer satisfaction is at the heart of everything we do. We take pride in offering premium-quality dog travel gear and are committed to ensuring a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To qualify for a return, items must be unused, in their original condition, and include all original packaging, tags, and accessories. Products showing signs of use, damage, or misuse may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Customized or personalized items are also non-returnable unless they arrive damaged or defective.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Original shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Providing clear photos of the issue will help us resolve the matter quickly through a replacement, exchange, or refund where applicable.

Exchanges

We currently offer exchanges for defective or damaged products. If you would like a different item, we recommend returning the original product (if eligible) and placing a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

For your protection, we recommend using a trackable shipping service when returning products.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our support team.

Email: support@pawroamer.com
Store: PawRoamer

At PawRoamer, we stand behind the quality of every product we offer and are dedicated to providing a fair, transparent, and customer-focused experience for every pet parent. 🐾✨